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Pipedrive Connector for Freshchat / CSS

Access and Sync Pipedrive data seamlessly within Freshchat / CSS to empower agents with instant CRM insights and ensure data consistency.

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Why SaaS22?

Why?

The Pipedrive Connector App transforms customer support workflows by embedding essential CRM data from pipedrive directly into Freshchat / CSS. No more switching apps - agents gain realtime customer context at their fingertips, speeding up responses and enhancing personalisation.

Why SaaS22?

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Deliverables
Inbox View - An integrated inbox display that pulls essential customer information from Pipedrive such as contact details and recent activity using the customer's email id.
Data Sync: An efficient sync feature powered by the Connector App add-on that enables seamless two way data flow between Pipedrive and Freshchat / CSS
Smooth Handver for Continued Success: Once the intgeration is finished, your team should be capable to manage and leverage the realtime feedback management.
How it works
1
Integration Setup:

Connect your Freshchat/CSS and Pipedrive accounts, then approve permissions for data access.

2
CRM View Display

Customer profiles within Freshchat/CSS will automatically show details from Pipedrive, giving agents a complete view without leaving their workspace.

3
RealTime Sync

The Connector App add-on enables continuous data synchronization between Pipedrive and Freshchat/CSS, keeping all customer data current.

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We're here to help!

We look forward to working with you on your custom implementation. All we need is a few details and we'll be right with you.

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Frequently Asked Questions

Can I buy the Pipedrive Connector App within Freshchat/CSS?

Absolutely! You can purchase and install the Connector App directly in Freshchat/CSS for easy setup.

Is my data secure with this integration?

Yes, data sharing between Freshchat/CSS and Pipedrive is fully encrypted and adheres to Freshworks’ security standards.

Who can access Pipedrive data in Freshchat/CSS?

Only agents and admins with appropriate permissions can view Pipedrive CRM data within Freshchat/CSS.

How frequently is my Pipedrive data updated?

The Connector App add-on enables realtime, bi-directional syncing, ensuring your CRM data stays up-to-date on both platforms.