Five9 Integration for Freshchat

Integrate Five9 telephony with Freshchat to provide a unified communication experience, blending traditional calls with modern digital channels.

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Why SaaS22?

Deliver exceptional customer experiences by bringing telephony and messaging together in one platform. Simplify agent workflows with easy access to call and chat history, enabling faster resolutions and better engagement.

Why SaaS22?

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Deliverables
Click to Dial & Inbound Calls: Make or receive calls directly from Freshchat.
On-Screen Caller Info & Call Notes: View caller details and add notes or dispositions seamlessly.
Call Management Tools: Record, mute/unmute, merge, or transfer calls with ease."
How it works
1
Needs Analysis

Assess your workflow to customize the Freshchat integration for your requirements.

2
Implementation & Tracking

Begin with partial payment and gain access to real-time project tracking during the setup.

3
Testing & Delivery

Conduct rigorous testing to ensure smooth functionality before final deployment.

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We're here to help!

We look forward to working with you on your custom implementation. All we need is a few details and we'll be right with you.

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Frequently Asked Questions

What features are included in the integration?

It includes click-to-dial, inbound calls, caller information display, call recordings, and more.

Is call recording secure?

Yes, recordings follow Five9’s data security standards.

Can I transfer calls?

Yes, the app allows call merge and transfers.

Does it support adding call notes?

Yes, agents can add notes and dispositions during or after calls.