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Effortlessly send surveys from Delighted within Freshchat and view results

Quickly send Delighted surveys from Freshchat and access results instantly for customer engagement.

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Why SaaS22?

Why send surveys from Delighted within Freshchat?

Integrating Delighted survey app into Freshchat allows the support team to enhance the customer feedback management which will be helpful leveraging the real time feedback.

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‍Seamless Survey Inclusion: Agents can easily insert survey links into the customer conevrsations with a single click. The app's settings will help agent to select from the list of surveys and share with the customers.

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‍Instant Access to Survey Responses: The Results of the survey can be viewed at a glance within Freshchat interface.

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‍Complete Feedback Management: Agents can access a complete picture of the previous survey responses. For more detailed analysis, the Delighted URL can be accessed to the main portal, where agents can explore deeper insights into customer feedback.

Why SaaS22?

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Deliverables
Custom Integration: Effortless integrates Delighted surveys within Freshchat, allowing the agents to add a quick survey link.
Training and Documentation: Detailed resources for equipping your team to effectively use this integration.
Smooth Handover for Continued Success: Once the integration is finished, your team should be capable to manage and leverage the real time feedback management.
How it works
1
Identify your needs

First, we will assess your customer interaction workflows. This helps us develop an integration that fits seamlessly, making your processes more efficient.

2
Kickoff & Implementation

The journey begins with an partial payment. Throughout the project, you’ll have a dedicated platform to monitor progress.

3
Testing & Delivery

Before we hand over the integration, we put it through multiple testing scenarios. Once everything is functioning perfectly, we will proceed with the delivery.

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We're here to help!

We look forward to working with you on your custom implementation. All we need is a few details and we'll be right with you.

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Frequently Asked Questions

What systems are required for this integration?

You’ll need administrative access to both Delighted and Freshchat for a smooth setup.

How does this integration improve customer engagement?

By allowing agents to seamlessly insert survey links into customer conversations and access real-time responses, the integration streamlines feedback collection and enhances engagement.

Is the integration secure? and How long will it take to set up?

Yes, we adhere to strict security protocols to ensure all survey data and customer information remain protected and compliant. The setup usually takes between 5 to 7 business days, depending on the complexity of your system.

Can I access detailed survey responses?

Yes, agents can view a summary of survey responses within Freshchat and click through to the Delighted portal for deeper insights and analytics.